Last updated: 07/27/2026
We want you to love your Bhakti Box. Because our products are devotional consumables (incense, dhoop, sambrani, cow dung cakes) and are packed fresh for hygiene and purity, please read our policy carefully before ordering.
Cancellations: Orders can be cancelled free of charge before dispatch. Once an order has been dispatched, it cannot be cancelled. To request a cancellation, contact us immediately at sales@bhaktiuphaar.com or WhatsApp +91 98731 59521.
Returns: Due to the nature of our products (devotional consumables, opened for ritual use), we are unable to accept returns once a box has been opened or used, except in the case of damage or defect (see below).
Damaged or Incorrect Items: If your Bhakti Box arrives damaged, defective, or if you receive the wrong item, please contact us within [48 hours] of delivery with your order number and photos/video of the issue. We will offer a replacement or full refund, at our discretion, once verified.
Refunds: Approved refunds are processed to the original payment method within [5–7 business days]. Razorpay-processed refunds may take additional time to reflect depending on your bank.
Corporate & Bulk Orders: Cancellation and refund terms for customised corporate/bulk orders (with branding or packaging changes) are agreed individually at the time of order, given these are made-to-order.
Contact : For any cancellation, return, or refund request, write to sales@bhaktiuphaar.com or WhatsApp +91 98731 59521.